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Resolved -
At 8:35 AM Eastern (12:35 PM GMT), we began receiving reports of an outage in our On Demand service for the following components:
Inbound Email
Outbound Email
Kiln
API
Webhooks
The issue was resolved at 11:40 AM (3:40 PM GMT). We identified and remediated the root cause, and now supervising the service until backlog accumulated would be completely clear.
Sorry for the interruption and thanks for your patience.
If you have any questions, feedback, or concerns, please contact us.
Jun 13, 17:22 EDT
Resolved -
Outage has been resolved, outage duration was 2:00(Hours:Minutes). The email service is restored and the queue is freeing up
Jun 5, 14:37 EDT
Update -
Problems identified: The email contains require time to process all pending messages Actions taken: Testing to identify the case for this issue Estimated duration: 30 minutes.
Jun 3, 15:52 EDT
Identified -
Starting June 03, 2019 15:20 GMT we are experiencing an incident: FogBugz Website is experiencing intermittent failures. This is affecting restricted set of customers. We are working on the resolution and expect to have it resolved within the next 30 minutes.
We will provide an update every 30m or as soon as incident is resolved.
Jun 3, 15:33 EDT
Resolved -
Outage has been resolved, outage duration was 2:00(Hours:Minutes). The email service is restored and the queue is freeing up
Jun 3, 14:14 EDT
Identified -
Starting June 03, 2019 15:20 GMT we are experiencing an incident: FogBugz Website is experiencing intermittent failures. This is affecting restricted set of customers. We are working on the resolution and expect to have it resolved within the next 30 minutes.
We will provide an update every 30m or as soon as incident is resolved.
Jun 3, 11:25 EDT