All Systems Operational

About This Site

System Status for FogBugz and Kiln.

FogBugz Website   ? Operational
FogBugz API   ? Operational
Kiln Website   ? Operational
Kiln Repositories - HTTPS   ? Operational
Kiln Repositories - SSH   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2019

No incidents reported today.

Jan 20, 2019
Kiln Upgrade: [2019-20-01]
Completed - The scheduled maintenance has been completed.
Jan 20, 08:40 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 20, 08:39 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Upgrade should be finished by Sunday, January 20th, 08:40 am EST.
Jan 20, 06:46 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 20, 06:44 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:38 EST
Scheduled - Scheduled maintenance is still in progress for Kiln upgrade. We will provide updates as necessary.
Jan 20, 06:38 EST
Kiln Upgrade: [2019-20-01]
Completed - The scheduled maintenance has been completed.
Jan 20, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 04:29 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 04:28 EST
Scheduled - On Sunday, January 20th, 04:30 am EST we'll be upgrading Kiln to version 3.2.257. We will be deploying files and upgrading accounts gradually throughout the scheduled maintenance window. A subset of customers might face interruption of the services during this period. Upgrade should be finished by Sunday, January 20th, 06:00 am EST.
Jan 20, 04:27 EST
Jan 19, 2019

No incidents reported.

Jan 18, 2019
FogBugz Website is unavailable - Recieving several alerts for Fogcreek being down. - MANUSCRIPT-15543
Resolved - Outage has been resolved, outage duration was 0:18(Hours:Minutes).
system performance is back to normal
Jan 18, 16:50 EST
Identified - Starting January 18, 2019 19:56 GMT we are experiencing an incident: FogBugz Website is unavailable. This is affecting restricted set of customers.
We are working on the resolution and expect to have it resolved within the next 30 minutes.

We will provide an update every 30m or as soon as incident is resolved.
Jan 18, 15:06 EST
FogBugz Website is unavailable - Sites are not working - MANUSCRIPT-15528
Resolved - Outage has been resolved, outage duration was 0:10(Hours:Minutes).
Services are working fine and outage is over. More details to follow in RCA.
Jan 18, 10:03 EST
Update - Actions taken:
Skype group has been created and investigation started. More details will be provided soon.
Estimated duration: 30 minutes.
Jan 18, 09:50 EST
Identified - Starting January 18, 2019 14:34 GMT we are experiencing an incident: FogBugz Website is unavailable. This is affecting restricted set of customers.
We are working on the resolution and expect to have it resolved within the next 30 minutes.

We will provide an update every 30m or as soon as incident is resolved.
Jan 18, 09:36 EST
FogBugz Website is unavailable - Hosts are down - MANUSCRIPT-15522
Resolved - Outage has been resolved, outage duration was 0:04(Hours:Minutes).
All services are up
Jan 18, 06:03 EST
Identified - Starting January 18, 2019 10:39 GMT we are experiencing an incident: FogBugz Website is unavailable. This is affecting restricted set of customers.
We are working on the resolution and expect to have it resolved within the next 60 minutes.

We will provide an update every 30m or as soon as incident is resolved.
Jan 18, 05:41 EST
Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019
FogBugz Website is unavailable - The www.manuscript.com site is down - MANUSCRIPT-15443
Resolved - Outage has been resolved, outage duration was 0:08(Hours:Minutes).
Manuscript.com is back. The issue caused by an automatic restart of the site's VPN
Jan 13, 01:48 EST
Identified - Starting January 13, 2019 06:30 GMT we are experiencing an incident: FogBugz Website is unavailable. This is affecting all customers.
We are working on identifying the root cause and fixing it.

We will provide an update every 30m or as soon as incident is resolved.
Jan 13, 01:32 EST
Jan 12, 2019

No incidents reported.

Jan 11, 2019
FogBugz Website is unavailable - Site is not accessible - MANUSCRIPT-15433
Resolved - Outage has been resolved, outage duration was 1:20(Hours:Minutes).
all services are up
Jan 11, 19:11 EST
Update - Problems identified:
Connectivity issue is causing the incident
Actions taken:
Team is troubleshooting underlying cause of issue
Estimated duration: 30 minutes.
Jan 11, 18:21 EST
Identified - Starting January 11, 2019 22:40 GMT we are experiencing an incident: FogBugz Website is unavailable. This is affecting restricted set of customers.
We are working on the resolution and expect to have it resolved within the next 30 minutes.

We will provide an update every 30m or as soon as incident is resolved.
Jan 11, 17:41 EST
Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019
FogBugz Website is unavailable - MANUSCRIPT-15313
Resolved - Outage has been resolved, outage duration was 0:19(Hours:Minutes).
fix has been installed
Jan 7, 16:43 EST
Identified - Starting January 07, 2019 21:18 GMT we are experiencing an incident: FogBugz Website is unavailable. This is affecting restricted set of customers.
We are working on the resolution and expect to have it resolved within the next 30 minutes.

We will provide an update every 30m or as soon as incident is resolved.
Jan 7, 16:23 EST
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