Outage has been resolved, outage duration was 7 days, 19:23(Hours:Minutes). More detail will be shared in RCA
Posted 3 months ago. May 30, 2019 - 14:27 EDT
Problems identified: Braintree(third-party) authentication token(credentials) expired Actions taken: troubleshooted underlying cause of issue. comment provided Estimated duration: 0 minutes.
Posted 3 months ago. May 30, 2019 - 10:29 EDT
Starting May 22, 2019 23:03 GMT we are experiencing an incident: FogBugz Website is experiencing intermittent failures. This is affecting restricted set of customers. We are working on the resolution and expect to have it resolved within the next 0 minutes.
We will provide an update every 30m or as soon as incident is resolved.