As part of the recent acquisition of FogBugz (formerly Manuscript) by DevFactory, we are migrating the IT infrastructure to our enterprise environment. It includes the website, applications, database, internal tools, etc.
We plan to start our work this Saturday, October 13th, at 1 AM UTC. The work will finish in about 8 hours and we expect about 4 hours of downtime during this period.
We are committed to making this process as seamless as possible, so please do take the required measures to mitigate the possible impact on your end-users.
IMPORTANT: For users behind a Firewall, there will be a few changes on the IP Addresses on our servers. You will need to add this sub-net to your Firewall exception: 188.8.131.52/27
For the time being, do not delete the old sub-range as this will be used along with the old IP addresses.
You may also refer to the below help article: https://support.fogbugz.com/hc/en-us/articles/360009374773-List-of-On-Demand-Public-IP-Addresses-For-Firewalls
If you have further questions, don’t hesitate to reach us at firstname.lastname@example.org
or file a ticket at https://support.fogbugz.com
. We will be happy to address them.
401 Congress Avenue Suite 2650, Austin, TX 78701